Return & Refund Policy

Return Eligibility and Timeframe

At Sand + Fog, you may return eligible products within 30 days following the date of delivery. Please ensure your return request is submitted within this 30-day period, acknowledging that mandatory consumer protection laws may grant you additional rights.

Conditions for Returns

To qualify for a standard return, your items must meet all of the following:

• Remain unused and in their original condition.
• Be in the original packaging, including all relevant accessories and components.
• Show no damage resulting from improper handling or use.
• Be accompanied by valid order information.

Certain products, such as customized or hygiene-sensitive items, may have special return conditions or be non-returnable due to their nature or applicable legal requirements.

How to Request a Return

1. Verify that your purchase satisfies the return eligibility criteria.
2. Gather your order number and product details.
3. Provide a clear explanation for your return request.
4. Contact Sand + Fog customer support at jdmcint@brightpatha.biz to obtain approval and detailed return instructions.
5. Follow the provided instructions carefully and do not send the product back before receiving confirmation.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, incomplete, or differs from what you ordered, please notify Sand + Fog promptly. We may ask you to provide photographs and order details to assess the issue. Based on the evaluation, we will pursue a suitable resolution such as a replacement, refund, or any other remedy required by law.

Return Inspection Process

After we receive your returned product, it will be inspected to confirm it meets the return conditions. If approved, your refund or exchange will be processed accordingly. We will reach out if additional information or actions are necessary.

Refunds

Refunds approved by Sand + Fog will generally be issued to the original payment method used at purchase. Please note that the exact timing and availability of the refund depend on your payment provider and financial institution. Once approved, refunds are typically processed within 5 to 10 business days.

Return Shipping Fees

For standard returns due to personal preference or a change of mind, customers are responsible for return shipping costs, where such fees are permitted by law. If the return arises from receiving an incorrect, defective, or damaged item, Sand + Fog will assess the circumstances and coordinate the appropriate solution, which may include covering return shipping fees.

Exchanges

Sand + Fog allows exchanges when both the original product and the desired replacement are available. If the replacement product cannot be provided, we will offer an alternative resolution for your satisfaction.

Order Cancellations

If you wish to cancel your order, please contact us within 24 hours of placing it. Orders that have progressed to shipment or fulfillment are likely ineligible for cancellation. In those situations, our standard return policy will apply once you receive your order.