Shipping Policy for Sand + Fog
At Sand + Fog, we prioritize timely delivery to enhance your shopping experience. Below is a detailed overview of our order processing, shipping methods, and delivery policies.
Order Confirmation
Once you complete your order, you will receive an order confirmation using the details provided at checkout. Please verify your order and delivery information carefully to ensure accuracy.
Order Processing Time
Your order will generally be prepared for shipment within 1-3 business days. Processing times may vary due to several factors including product availability and order verification. Orders placed outside of normal business days will be processed on the next business day.
Shipping Methods and Fees
Shipping options may differ depending on your delivery destination and the products purchased. You can view and select the available shipping methods and see the associated fees during checkout. Shipping charges are calculated and displayed at checkout for your convenience.
Estimated Delivery Period
Delivery times typically range from 5 to 10 business days after your order has been processed and dispatched. Please be aware that factors such as transportation delays, customs processing, weather, and carrier disruptions can affect delivery times.
Package Tracking
When tracking is available, shipment details will be provided after your order ships. It may take additional time for tracking updates to appear after the carrier receives the package. If tracking information is not immediately available or seems incomplete, please allow some time for system updates.
Accuracy of Shipping Information
You are responsible for providing accurate shipping details at checkout. If you notice an error in your delivery address, contact us immediately at jdmcint@brightpatha.biz. We will try to update the information before your order ships, but changes cannot be guaranteed once fulfillment has begun.
Delivery Attempts and Carrier Procedures
Shipping carriers handle delivery attempts. If a delivery attempt fails, carriers may schedule another attempt, hold your package for pickup, or return it to the sender according to their policies. Please follow any instructions provided by the carrier for redelivery or pickup.
Delayed or Lost Shipments
If your order has not arrived within the estimated delivery window, check your tracking information first. Should you need further assistance, contact Sand + Fog. We will investigate the shipment status and advise you on next steps.
International Shipping and Customs
International orders might incur customs duties, taxes, or additional handling fees which are the responsibility of the recipient unless otherwise noted at checkout. Import restrictions may also apply depending on the destination.
Policy Updates
Shipping practices may evolve as Sand + Fog's fulfillment services improve. We reserve the right to update this shipping policy at any time. The most current version will always be available on our website.